Your partner to keeping up with the increasing demand for delivery of support services.

• Inbound/Outbound Customer Service
• After-hours Support
• Dispatch
• Vendor Compliance/Insurance
• Accounts Payable/Receivable
• Work Order Creation

Focus on your core competencies and in-patient care – we are in charge of the peripherals.

• Patient Coordination/Classification
• Prescription Requests
• Insurance Processing
• Accounts Payable/Receivables
• CRM Data Management

For a market rooted in dynamic regulations, trust that we are always up to date and 100% compliant.

• Underwriting
• Policy Updates
• Accounts Payable/Accounts Receivables
• CRM Data Management

A streamlined approach to digital solutions for brick-and-mortar operations.

• Inbound/Outbound Customer Service
• After-hours Support
• Order Processing and Fulfillment
• Dispatch, Follow-up, and Delivery
• Online Catalogue Management
• Procurement and Inventory
• CRM Data Entry

Build your niche. Stay ahead of the competition. Our core is to stay on top of your customer’s needs.

• Inbound/Outbound Customer Service
• After-hours Support
• Order Processing and Fulfillment
• Dispatch, Follow-up, and Delivery
• Online Catalogue Management
• Procurement and Inventory

From launching new innovations to fresh updates, we bring consistency to an ever-changing industry.

• Technical Support
• Training and Demo
• Product Launch
• Cloud Management

A stringent process workflow that is sustainable and customized to your prerequisites.

• Inbound/Outbound Customer Service
• After-hours Support
• Accounts Payable/Receivable
• CRM Data entry

TeamSpan Asia Inc. (“TeamSpan,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal data entrusted to us.

This Privacy Notice explains how we collect, use, disclose, retain, and protect personal data when you visit or interact with our main website at www.teamspan.com, communicate with us through the website, or otherwise provide personal information to us through our website-related channels.

This Notice is intended to provide transparency regarding our personal data processing practices in accordance with applicable Philippine data protection laws and regulations, including Republic Act No. 10173, or the Data Privacy Act of 2012, and relevant regulations and issuances of the National Privacy Commission (NPC).

1. Our Role in Data Processing

TeamSpan provides business support, workforce, and business process outsourcing services to clients.

Depending on the circumstances, TeamSpan may act as:

• Personal Information Controller (PIC) when we determine the purposes and means of processing personal data for our own business, administrative, recruitment, security, and operational purposes; and
• Personal Information Processor (PIP) when we process personal data on behalf of our clients in accordance with their instructions and applicable agreements.

This Privacy Notice primarily covers personal data that TeamSpan processes in connection with its own website and related activities.

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

A. Contact and Identification Information

This may include:

• Full name
• Company or organization
• Job title or position
• Email address
• Telephone or mobile number
• Business or mailing address
• Other information you voluntarily provide when communicating with us

B. Communication and Inquiry Information

When you contact us or submit an inquiry, we may collect:

• Your message or inquiry
• Contact details
• Information contained in attachments you voluntarily provide
• Records of communications between you and TeamSpan
• Other information necessary to respond to your request

C. Website and Technical Information

When you access or interact with our website, certain technical information may be collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring and exit pages
• Website interactions and usage information
• Session and cookie-related information
• Other technical information necessary for website operation, security, and performance

D. Recruitment Information

Where recruitment opportunities, forms, or related website features are available, we may collect information voluntarily submitted by applicants, such as:

• Name and contact information
• Resume or CV
• Employment history
• Educational background
• Job application details
• Other information relevant to the recruitment process

3. How We Collect Personal Data

We may collect personal data through the following means:

• Information voluntarily submitted through website forms or inquiry forms;
• Information provided through email or other electronic communications;
• Information submitted through recruitment-related forms or channels, where applicable;
• Direct communications with TeamSpan representatives;
• Information collected through standard website session and security technologies;
• Website analytics technologies used to understand website traffic, usage, and performance; and
• Technical information automatically generated when you access or interact with the website.

Website Session and Security Technologies

Our website uses standard Laravel configurations for session and security management. These include essential session cookies and security mechanisms necessary for functions such as maintaining sessions, protecting forms, and preventing unauthorized or malicious requests.

Our website also uses Cross-Site Request Forgery (CSRF) security tokens as part of our form and session security controls.

Google Analytics

The main TeamSpan website currently uses Google Analytics to help us understand website traffic, usage, and website performance.

The information obtained through Google Analytics is used to help us monitor and improve the website and its user experience.

TeamSpan does not currently use third-party advertising tracking pixels or external recruitment tracking technologies on the main website.

4. Purposes of Processing

We may process personal data for the following purposes:

• To respond to inquiries, requests, and communications;
• To provide information about TeamSpan and our services;
• To establish and manage relationships with clients, prospective clients, business partners, and other stakeholders;
• To process recruitment and employment-related inquiries and applications;
• To operate, maintain, secure, and improve our website;
• To understand website traffic, usage, and performance through Google Analytics;
• To improve website functionality and user experience;
• To monitor and maintain website and information security;
• To detect, prevent, investigate, and respond to security incidents or suspected fraudulent or unauthorized activities;
• To comply with applicable laws, regulations, and lawful requests from government or regulatory authorities;
• To establish, exercise, or defend legal claims and rights; and
• To maintain appropriate business, administrative, and operational records.

We may also process personal data for other purposes where permitted by applicable law and where such processing is compatible with the original purpose for which the information was collected.

5. Lawful Basis for Processing

Depending on the nature and circumstances of the processing, TeamSpan may rely on one or more lawful bases recognized under applicable data protection laws, including:

• Consent, where consent is required and obtained;
• Contractual necessity, where processing is necessary to perform or take steps in relation to a contract;
• Compliance with a legal obligation;
• Legitimate interests, where permitted by law and where such interests do not override the rights and freedoms of the data subject; and
• Other lawful bases permitted under applicable laws and regulations.

Where consent is the applicable lawful basis, you may withdraw your consent subject to applicable legal and contractual limitations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, sessions, and analytics.

Essential Session and Security Cookies

The website uses standard Laravel session and security mechanisms, including essential session cookies, to support website functionality and form security.

CSRF tokens are also used to help protect forms and prevent unauthorized requests.

These technologies are necessary for the secure and proper operation of relevant website functions.

Analytics

The main TeamSpan website uses Google Analytics to understand website traffic, usage, and performance.

Analytics information helps us monitor website performance and identify opportunities to improve the website and user experience.

Managing Cookies

You may manage or restrict cookies through your web browser settings. Disabling certain cookies may affect the functionality of some website features.

TeamSpan does not currently use third-party advertising tracking pixels or external recruitment tracking technologies on the main website.

Third-party services used in connection with website functionality or analytics may have their own privacy policies and practices, which may apply to information processed through their services.

7. Disclosure and Sharing of Personal Data

TeamSpan may disclose or share personal data where necessary and permitted by applicable law, including with:

• Clients, where necessary for the delivery of services or where authorized under applicable agreements;
• Authorized service providers and contractors that support our business and website operations;
• Government agencies, regulatory authorities, or law enforcement agencies where required or permitted by law;
• Professional advisers or other authorized parties where necessary for legitimate business or legal purposes; and
• Other parties where disclosure is authorized by the data subject or otherwise permitted by applicable law.

TeamSpan does not sell personal data.

Where third parties process personal data on our behalf, we take appropriate measures to ensure that such processing is subject to appropriate contractual, organizational, and security safeguards.

8. International Data Transfers

As a business process outsourcing company serving clients that may be located outside the Philippines, personal data may, where necessary and permitted by applicable law, be processed or transferred across jurisdictions.

Where international transfers occur, TeamSpan takes appropriate measures to protect personal data and comply with applicable data protection requirements.

9. Data Retention

TeamSpan retains personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, fulfill contractual obligations, resolve disputes, establish or defend legal claims, maintain appropriate business records, or otherwise as permitted by applicable law.

Specific retention periods may vary depending on the type of personal data, the purpose of processing, contractual requirements, and applicable legal or regulatory requirements.

When personal data is no longer necessary or required to be retained, TeamSpan will take appropriate measures for its secure disposal or deletion in accordance with applicable laws and internal procedures.

10. Security of Personal Information

TeamSpan implements reasonable and appropriate organizational, physical, and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful forms of processing.

Depending on the nature of the processing, security measures may include:

• Access controls based on business requirements and least-privilege principles;
• User authentication and account security controls;
• Multi-factor authentication (MFA), including Microsoft Authenticator where applicable;
• Secure systems and storage environments;
• Website and information security controls;
• Monitoring and security measures;
• Security incident detection and response procedures; and
• Appropriate administrative and organizational safeguards.

While TeamSpan takes reasonable measures to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

11. Data Subject Rights

Subject to applicable laws and regulations, you may have the following rights regarding your personal data:

• Right to be informed about the processing of your personal data;
• Right to access your personal data;
• Right to correct inaccurate or incomplete personal data;
• Right to object to certain processing activities;
• Right to withdraw consent, where processing is based on consent;
• Right to request deletion or blocking, where applicable; and
• Other rights provided under applicable data protection laws.

Requests may be subject to applicable legal, contractual, and regulatory limitations.

To exercise your rights or make a privacy-related request, you may contact our Data Protection Officer using the contact information provided below.

12. Data Security Incidents

In the event of a personal data breach or security incident involving personal information, TeamSpan will take appropriate measures to contain, investigate, mitigate, and address the incident in accordance with applicable policies, contractual obligations, and legal and regulatory requirements.

Where notification is required by applicable law, TeamSpan will notify the appropriate parties within the applicable timeframe and in accordance with applicable requirements.

13. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

TeamSpan is not responsible for the privacy practices, content, or security of third-party websites or services that are outside our control.

We encourage users to review the applicable privacy notices and terms of third-party websites before providing personal information to them.

Third-party services used for website functionality or analytics may also have their own privacy policies governing their processing activities.

14. Privacy Inquiries and Data Protection Officer

If you have questions, concerns, requests, or complaints regarding the processing of your personal information, or if you wish to exercise your rights as a data subject, you may contact our Data Protection Officer:

Data Protection Officer
TeamSpan Asia Inc.
Email: dpo@teamspan.com
Address: 2F and 10F Coherco Financial Tower, Trade St., Investment Drive, Madrigal Business Park, Ayala Alabang, Muntinlupa City, Metro Manila
Telephone: +639692993346

When submitting a request, please provide sufficient information for us to understand and properly respond to your request. We may need to verify your identity or authority before processing certain requests.

15. Changes to This Privacy Notice

TeamSpan may update this Privacy Notice from time to time to reflect changes in our processing activities, business operations, technology, applicable laws, or regulatory requirements.

When we make material changes, we will provide an appropriate notice through our Website or other reasonable means.

NPC Registration

TeamSpan Asia Inc. is registered with the National Privacy Commission of the Philippines in accordance with applicable registration requirements.

For more information regarding the National Privacy Commission, please visit www.privacy.gov.ph.

The TeamSpan Global Solutions website located at https://teamspan.com is a copyrighted work belonging to TeamSpan Global Solutions. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE.

These terms require the use of arbitration Section 10.2 on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute. These Terms of Use were created with the help of the Terms Of Use Generator and the Privacy Policy Generator.

Access to the Site

Subject to these Terms. Company grants you a non-transferable, non-exclusive, revocable, limited license to access the Site solely for your own personal, noncommercial use.

Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; (b) you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site must be retained on all copies thereof.

No Support or Maintenance. You agree that Company will have no obligation to provide you with any support in connection with the Site.

Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Note that these Terms and access to the Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms.

Third-Party Links & Ads; Other Users

Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Other Users. Each Site user is solely responsible for any and all of its own User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release and forever discharge the Company and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: "a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

Cookies and Web Beacons. Like any other website, TeamSpan Global Solutions uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie. Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners. Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

• Google

Disclaimers

The site is provided on an "as-is" and "as available" basis, and company and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We and our suppliers make not guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation on Liability

To the maximum extent permitted by law, in no event shall company or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if company has been advised of the possibility of such damages. Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement, will at all times be limited to a maximum of fifty U.S. dollars (u.s. $50). The existence of more than one claim will not enlarge this limit. You agree that our suppliers will have no liability of any kind arising from or relating to this agreement.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term and Termination. Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2 through 2.5, Section 3 and Sections 4 through 10.

Copyright Policy

Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

• your physical or electronic signature;
• identification of the copyrighted work(s) that you claim to have been infringed;
• identification of the material on our services that you claim is infringing and that you request us to remove;
• sufficient information to permit us to locate such material;
• your address, telephone number, and e-mail address;
• a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
• a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

General

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Applicability of Arbitration Agreement. All claims and disputes in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement. Unless otherwise agreed to, all arbitration proceedings shall be held in English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.

Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief. A Notice to the Company should be sent to: 16 King Street Port Chester, NY 10573. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally. If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award to which either party is entitled.

Arbitration Rules. Arbitration shall be initiated through the American Arbitration Association, an established alternative dispute resolution provider that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration except to the extent such rules are in conflict with the Terms. The AAA Consumer Arbitration Rules governing the arbitration are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator. Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief. For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules. Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise. If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the arbitrator grants you an award that is greater than the last settlement offer that the Company made to you prior to the initiation of arbitration, the Company will pay you the greater of the award or $2,500.00. Each party shall bear its own costs and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.

Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

Time Limits. If you or the Company pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations and within any deadline imposed under the AAA Rules for the pertinent claim.

Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and the Company.

Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less expensive than rules applicable in a court and are subject to very limited review by a court. In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

Waiver of Class or Consolidated Actions. All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

Confidentiality. All aspects of the arbitration proceeding shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.

Severability. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

Right to Waive. Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.

Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Company.

Small Claims Court. Nonetheless the foregoing, either you or the Company may bring an individual action in small claims court.

Emergency Equitable Relief. Anyhow the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.

Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Netherlands County, California, for such purposes.

The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.

Company is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

Electronic Communications. The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy writing.

Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation". If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

Your Privacy. Please read our Privacy Policy.

Copyright/Trademark Information. Copyright ©. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.