Work With Us.

The most motivated and creative people walk through our doors every day. Grit and resilience fuel the drive that keeps us going. Teamwork. Trust. Confronting the brutal facts. Attitude is everything here.

We are building something remarkable — and while this journey can sometimes be chaotic, not without conflict, and riddled with difficulties, it is also rewarding and transformational.

Think this is for you?

Manila (Alabang)

Account Specialist

Roles and Responsibilities:

    • Categorize and assign emails for completion.
    • Identify and attach documents for billing.
    • Manage email folders.
    • Document special instructions and requests according to our partner’s needs
    • Correct and update the internal database and ensure it remains error-free and organized
    • Create reports using data gathered on a regular basis
    • Build sustainable relationships and trust our partners through open and interactive communication
    • Provide accurate, valid, and complete information by using the methods/tools provided by our partners and/or the leadership team
    • Meet target/goal set by our partners and/or the leadership team

Qualifications:

    • At least 1-year BPO experience is a plus! (Fresh Graduates and Undergraduates are encouraged to apply)
    • Background for accounts payable is an advantage.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.)
    • Good communication skills
    • Attention to detail and a high level of accuracy in all output
    • Willing to work in Alabang (On-site)

Apply now!

Client Coordinator

Roles and Responsibilities:

    • Responsible for managing several accounts.
    • Coordinates customer requests for vendors and contractors in a timely manner.
    • Assists in project progress updates and results through email, phone call or client portal.
    • Negotiates client and vendor pricing to get work completed.
    • Document special instructions and requests according to our partner’s needs.
    • Create reports using data gathered on a regular basis.
    • Meet the target/goal set by our partners and/or the leadership team.
    • Run work orders to completion per SOP.
    • Update Third Party portal as needed.
    • Make phone calls to vendors, store, and/or clients during dispatch process.

Qualifications:

    • At least 3-5 years BPO experience is a plus.
    • Experience working in a fast pace remote environment.
    • Ability to meet deadlines, prioritize, organize, and manage multiple projects.
    • Strong customer orientation and communication skills.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.) and Internet search tools.
    • Attention to detail and a high level of accuracy in all output
    • Willing to work On-site

Apply now!

Corporate Trainer

Roles and Responsibilities:

    • Deliver training courses for all new hires and current employees of TeamSpan.
    • Develop modules and training courses.
    • Floor walking and provide immediate answer to team’s questions or concerns about the process.
    • Conduct assessments for trainees  and ensure they are at par with the expectations before officially endorsing to the production floor.
    • Identify training needs by evaluating strengths and weaknesses.
    • Create coaching logs/HR documents needed for all trainees.
    • Build annual training program and prepare training plans.
    • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour.
    • Periodically evaluate ongoing programs to ensure that they reflect any changes.
    • Stay abreast of the new trends and tools in employee development.
    • Collaborate with management to identify company training needs.
    • Supervise training budgets.
    • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
    • Conduct weekly coaching and feedback sessions for the trainees.
    • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
    • Coordinate with clients for any process changes and updates.
    • Create and send reports required by the client.

Qualifications:

    • Previous experience as a Trainer (Basic Skills Trainer or Process Trainer) is required.
    • Proven ability to master the full training cycle.
    • Good communication skills is a must.
    • Adequate knowledge of learning management software.
    • Familiarity with traditional and modern training methods, tools and techniques.
    • Familiarity with talent management and succession planning.
    • Sound decision making and organisational skills.
    • Ability to present complex information to a variety of audiences.
    • Proficiency in MS Office and in database software.

Apply now!

Operations Manager

Roles and Responsibilities:

    • Manage a non-profit organization, its people and maintain high integrity and transparency with all its stakeholders
    • Ensure record organization as well as manage all records related to cash flow, grants, and all other transactions
    • Periodically audit the efficiency of all Feathers Project processes and human resources
    • Understand, manage and improve the process for screening, onboarding, and facilitating the sponsorship of all beneficiaries
    • Handling day-to-day operations
    • Supervising employees in a fair, consistent manner; motivating, disciplining, and resolving conflicts on a regular basis
    • Evaluating procedures and looking for more efficient ways of conducting processes
    • Implementing workflow policies/procedures and key metrics, and recommending improvements as part of the management team
    • Conduct financial reviews and report plans to upper management

Qualifications:

    • Demonstrated leadership
    • Excellent verbal and written communication skills
    • Excellent time management and organizational skills
    • Excellent critical thinking and problem solving skills
    • Natural relationship builder with high integrity, reliability and maturity (great team player)
    • Experience with account management, customer service, general management, and/or client relations
    • Experience delivering client-focused solutions
    • Experience with performance and quality Management
    • Experience with conflict management and resolution
    • Ability to manage multiple projects at a time while paying strict attention to detail
    • Self-motivated and able to thrive in a results-driven environment
    • Comfortable with technology
    • Willing to work from our Alabang, Muntinlupa office and do field work as needed
    • Flexible and willing to work on different shifts including US business hours or PH graveyard shifts

Apply now!

Human Resource Partner

Roles and Responsibilities:

    • Support management by providing human resources advice, counsel, and decisions.
    • Oversee the recruitment team and employee’s compensation and benefits.
    • Manage Human Resources operations such as maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
    • Comply with local labor requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
    • Maintain records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
    • Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
    • Deliver performance management programs that drive a high-performance culture.
    • Develop, implement and maintain human resources policies across the organization, including training programs to educate and promote awareness of regulatory compliance.
    • Report directly to the General Manager and Senior Manager
    • Perform other duties related to the scope of work as assigned by senior and executive management team

Qualifications:

    • At least 5-year Human Resources experience in a leadership capacity
    • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Has extensive knowledge of the Philippine Labor Code
    • Great communication skills
    • Amenable to shift changes, as dictated by business needs
    • Willing to work in Alabang (On-site)

Apply now!

Data Reporting Analyst

Roles and Responsibilities:

    • Extract data from different data sources.
    • Export all data gathered into Excel (or any spreadsheet program).
    • Interpret the results from all data acquired.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Correct any code issues and ensure the databases remain error-free and organized.
    • Create reports using data gathered on a regular basis.

Qualifications:

    • Intermediate to Advance MS Excel Literacy.
    • Good communication skills.
    • Attention to detail and a high level of accuracy in all output.
    • At least 2 years of BPO experience in this field.
    • Proficiency in MS Excel, MS Word, and MS PowerPoint
    • Willing to work in Alabang.

Apply now!

AP/AR Specialist

Roles and Responsibilities:

    • Working on remittance reconciliations
    • Enter vendor invoices into the system
    • Processing/Keying of payments as authorized by Credit Manager/Director or A/R Credit, Collection & Cash Application Manager
    • Process adjustments and unapplied cash as authorized by locations depending on where funds needed to be applied
    • Maintain historical records of all payment transactions
    • Check the accuracy of all payment transactions
    • Perform data entry and administrative duties

Qualifications:

    • At least 1-year BPO experience is a plus (Fresh Graduates and Undergraduates are encouraged to apply)
    • Previous experience in Accounts Payable/Receivable data entry is a plus
    • Excellent typing speed and accuracy.
    • Must pass the 10 Key Typing Test – at least 8,000 (KPH) with 98% accuracy
    • Proficiency in MS Excel, MS Word, and MS PowerPoint.
    • Great communication skills.
    • Attention to detail and a high level of accuracy in all output.

Apply now!

Admin Nurse

Roles and Responsibilities:

    • Carries out inspections of workplaces and takes appropriate action to ensure compliance.
    • Responds to and investigates concerns and complaints from workers/employers and takes appropriate action.
    • Provides clerical and administrative support and other job related projects as maybe assigned from time to time.
    • Responsible for the establishment of, and monitors the performance of, workplace safety and health committees.
    • Develop and implement health and safety programs
    • Facilitate earthquake and fire drills
    • Provide emergency treatment in the workplace
    • Create a clean and comfortable sickbay/clinic area
    • Promote a wellness program
    • Performs other related duties as assigned

Qualifications:

    • A licensed Nurse or with valid PRC License
    • Company Nurse experience is a plus but not required
    • With good communication skills
    • Willing to work 100% on-site (Alabang)

Apply now!

Team Manager - Alabang

Roles and Responsibilities:

    • Leads a team based on what portfolio needs support.
    • Provides first level client coordination by phone or by email.
    • Provides floor support.
    • Helps hire the right people, effectively set expectations, identify behaviours and coach
      employees to be outstanding performers.
    • Provides positive, consistent, fair and committed leadership to the team
    • Actively pursues a team environment focused on the achievement of the portfolio’s
      high-quality standards and high-performance goals.
    • Recognizes training opportunities and develops action plans to overcome them.
    • Facilitates weekly huddles/touch base with clients and operations.
    • Provides supplemental training for new hires.
    • Acts as a buffer for the account and does the actual leg work as needed.
    • Manages staffing hours (OT included) by monitoring queue/workload at the start/end
      of the day
    • Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

    • Excellent command of the English language both written and spoken is a must.
    • Strong work ethic and integrity.
    • Proficient in MS Office applications.
    • Willingness to comply with privacy and compliance regulations.
    • Bachelor’s Degree in any field.

Apply now!

Dispatch and Vendor Coordinator

Roles and Responsibilities:

    • Ensure the timely and efficient dispatch of vendor services for maintenance and repair across various locations in the USA and Canada.
    • Understanding the scope and requirements of each service, reviewing inspection reports, and conducting research.
    • Negotiating with vendors on pricing and payment terms
    • Gather essential vendor information, COI, and tax Forms for proper documentation.
    • Entering vendor information into the system for future reference and work order assignments.
    • Dispatching work orders to vendors by sending detailed work order sheets via email.
    • Liaising with vendors to establish Estimated Time of Arrival (ETA) and job scheduling.
    • Collaborate with clients and store managers to ensure that vendor services align with the operational needs of the locations.
    • After settling ETA, price, and terms, hand over the work order to the follow-up department for further management and vendor assistance.

Qualifications:

    • At least 3-5 years BPO experience is a plus.
    • Experience working in a fast pace remote environment.
    • Ability to meet deadlines, prioritize, organize, and manage multiple projects.
    • Strong customer orientation and communication skills.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.) and Internet search tools.
    • Attention to detail and a high level of accuracy in all output
    • Willing to work On-site

Apply now!

Cebu (Lapu-Lapu)

Account Specialist

Roles and Responsibilities:

    • Categorize and assign emails for completion.
    • Identify and attach documents for billing.
    • Manage email folders.
    • Document special instructions and requests according to our partner’s needs
    • Correct and update the internal database and ensure it remains error-free and organized
    • Create reports using data gathered on a regular basis
    • Build sustainable relationships and trust our partners through open and interactive communication
    • Provide accurate, valid, and complete information by using the methods/tools provided by our partners and/or the leadership team
    • Meet target/goal set by our partners and/or the leadership team

Qualifications:

    • At least 1-year BPO experience is a plus! (Fresh Graduates and Undergraduates are encouraged to apply)
    • Background for accounts payable is an advantage.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.)
    • Good communication skills
    • Attention to detail and a high level of accuracy in all output
    • Willing to work in Cebu (On-site)

Apply now!

Data Reporting Analyst

Roles and Responsibilities:

    • Extract data from different data sources.
    • Export all data gathered into Excel (or any spreadsheet program).
    • Interpret the results from all data acquired.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Correct any code issues and ensure the databases remain error-free and organized.
    • Create reports using data gathered on a regular basis.

Qualifications:

    • Intermediate to Advance MS Excel Literacy.
    • Good communication skills.
    • Attention to detail and a high level of accuracy in all output.
    • At least 2 years of BPO experience in this field.
    • Proficiency in MS Excel, MS Word, and MS PowerPoint
    • Willing to work in Cebu (On-site)

Apply now!

Team Manager

Roles and Responsibilities:

    • Leads a team based on what portfolio needs support.
    • Provides first level client coordination by phone or by email.
    • Provides floor support.
    • Helps hire the right people, effectively set expectations, identify behaviours and coach
      employees to be outstanding performers.
    • Provides positive, consistent, fair and committed leadership to the team
    • Actively pursues a team environment focused on the achievement of the portfolio’s
      high-quality standards and high-performance goals.
    • Recognizes training opportunities and develops action plans to overcome them.
    • Facilitates weekly huddles/touch base with clients and operations.
    • Provides supplemental training for new hires.
    • Acts as a buffer for the account and does the actual leg work as needed.
    • Manages staffing hours (OT included) by monitoring queue/workload at the start/end
      of the day
    • Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

    • Excellent command of the English language both written and spoken is a must.
    • Strong work ethic and integrity.
    • Proficient in MS Office applications.
    • Willingness to comply with privacy and compliance regulations.
    • Bachelor’s Degree in any field.

Apply now!