Work With Us.

The most motivated and creative people walk through our doors every day. Grit and resilience fuel the drive that keeps us going. Teamwork. Trust. Confronting the brutal facts. Attitude is everything here.

We are building something remarkable — and while this journey can sometimes be chaotic, not without conflict, and riddled with difficulties, it is also rewarding and transformational.

Think this is for you?

Manila (Alabang)

Account Specialist

Roles and Responsibilities:

    • Categorize and assign emails for completion.
    • Identify and attach documents for billing.
    • Manage email folders.
    • Document special instructions and requests according to our partner’s needs
    • Correct and update the internal database and ensure it remains error-free and organized
    • Create reports using data gathered on a regular basis
    • Build sustainable relationships and trust our partners through open and interactive communication
    • Provide accurate, valid, and complete information by using the methods/tools provided by our partners and/or the leadership team
    • Meet target/goal set by our partners and/or the leadership team

Qualifications:

    • At least 1-year BPO experience is a plus! (Fresh Graduates and Undergraduates are encouraged to apply)
    • Background for accounts payable is an advantage.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.)
    • Good communication skills
    • Attention to detail and a high level of accuracy in all output
    • Willing to work in Alabang (On-site)

Apply now!

Systems Administrator

Roles and Responsibilities:

    • Design, implement, and maintain network infrastructure, including switches, routers, firewalls, and VPNs.
    • Monitor network performance and troubleshoot network issues to ensure optimal uptime and performance.
    • Configure and maintain network security protocols, including firewalls, intrusion detection systems, and access control lists.
    • Collaborate with other IT teams to integrate network systems with existing infrastructure and applications.
    • Perform regular network maintenance tasks, such as software updates, patches, and firmware upgrades.
    • Develop and maintain documentation for network configurations, procedures, and troubleshooting guides.
    • Provide technical support and assistance to end-users for network-related issues.
    • Evaluate and recommend new network technologies, solutions, and vendors to improve network performance and security.
    • Conduct network audits and assessments to identify vulnerabilities and risks and implement appropriate solutions.
    • Participate in on-call schedule to provide support and respond to network emergencies.

Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, or related field.
    • Minimum of 3 years experience as a Systems Administrator or Network Engineer, preferably in a global organization.
    • In-depth knowledge of IT cloud services, network infrastructure, and security protocols.
    • Strong troubleshooting skills and the ability to resolve complex IT issues efficiently.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse teams.
    • Proven ability to manage multiple tasks and priorities in a fast-paced environment.
    • Experience with ITIL or other IT service management frameworks is desirable.
    • Willing to work at Alabang Site.

Apply now!

Accountant

Roles and Responsibilities:

    • Maintain and process accounts payable and receivable functions, including recording invoices, payments, and receipts.
    • Reconcile bank statements, credit card statements, and other financial accounts.
    • Prepare financial reports, including general ledgers, balance sheets, and income statements.
    • Assist with the preparation of budgets and forecasts.
    • Ensure compliance with all accounting principles and tax regulations.
    • Maintain accurate and up-to-date accounting records.
    • Perform other accounting duties as assigned.

Qualifications:

    • Must be a graduate of BS Accountancy
    • Preferably a Certified Public Accountant (CPA)
    • Minimum of 1-2 years of accounting experience, particularly Accounts Payable (AP) and Accounts Receivable (AR)
    • Proficient in Quickbooks Online and MS Office Suite (Excel, Word).
    • Strong understanding of BIR rules and regulations
    • Excellent organizational skills and attention to detail.
    • Ability to work independently and manage multiple tasks simultaneously

Apply now!

Client Coordinator

Roles and Responsibilities:

    • Responsible for managing several accounts.
    • Coordinates customer requests for vendors and contractors in a timely manner.
    • Assists in project progress updates and results through email, phone call or client portal.
    • Negotiates client and vendor pricing to get work completed.
    • Document special instructions and requests according to our partner’s needs.
    • Create reports using data gathered on a regular basis.
    • Meet the target/goal set by our partners and/or the leadership team.
    • Run work orders to completion per SOP.
    • Update Third Party portal as needed.
    • Make phone calls to vendors, store, and/or clients during dispatch process.

Qualifications:

    • At least 3-5 years BPO experience is a plus.
    • Experience working in a fast pace remote environment.
    • Ability to meet deadlines, prioritize, organize, and manage multiple projects.
    • Strong customer orientation and communication skills.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.) and Internet search tools.
    • Attention to detail and a high level of accuracy in all output
    • Willing to work On-site

Apply now!

Corporate Trainer

Roles and Responsibilities:

    • Deliver training courses for all new hires and current employees of TeamSpan.
    • Develop modules and training courses.
    • Floor walking and provide immediate answer to team’s questions or concerns about the process.
    • Conduct assessments for trainees  and ensure they are at par with the expectations before officially endorsing to the production floor.
    • Identify training needs by evaluating strengths and weaknesses.
    • Create coaching logs/HR documents needed for all trainees.
    • Build annual training program and prepare training plans.
    • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour.
    • Periodically evaluate ongoing programs to ensure that they reflect any changes.
    • Stay abreast of the new trends and tools in employee development.
    • Collaborate with management to identify company training needs.
    • Supervise training budgets.
    • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
    • Conduct weekly coaching and feedback sessions for the trainees.
    • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
    • Coordinate with clients for any process changes and updates.
    • Create and send reports required by the client.

Qualifications:

    • Previous experience as a Trainer (Basic Skills Trainer or Process Trainer) is required.
    • Proven ability to master the full training cycle.
    • Good communication skills is a must.
    • Adequate knowledge of learning management software.
    • Familiarity with traditional and modern training methods, tools and techniques.
    • Familiarity with talent management and succession planning.
    • Sound decision making and organisational skills.
    • Ability to present complex information to a variety of audiences.
    • Proficiency in MS Office and in database software.

Apply now!

Operations Manager

Roles and Responsibilities:

    • Manage a non-profit organization, its people and maintain high integrity and transparency with all its stakeholders
    • Ensure record organization as well as manage all records related to cash flow, grants, and all other transactions
    • Periodically audit the efficiency of all Feathers Project processes and human resources
    • Understand, manage and improve the process for screening, onboarding, and facilitating the sponsorship of all beneficiaries
    • Handling day-to-day operations
    • Supervising employees in a fair, consistent manner; motivating, disciplining, and resolving conflicts on a regular basis
    • Evaluating procedures and looking for more efficient ways of conducting processes
    • Implementing workflow policies/procedures and key metrics, and recommending improvements as part of the management team
    • Conduct financial reviews and report plans to upper management

Qualifications:

    • Demonstrated leadership
    • Excellent verbal and written communication skills
    • Excellent time management and organizational skills
    • Excellent critical thinking and problem solving skills
    • Natural relationship builder with high integrity, reliability and maturity (great team player)
    • Experience with account management, customer service, general management, and/or client relations
    • Experience delivering client-focused solutions
    • Experience with performance and quality Management
    • Experience with conflict management and resolution
    • Ability to manage multiple projects at a time while paying strict attention to detail
    • Self-motivated and able to thrive in a results-driven environment
    • Comfortable with technology
    • Willing to work from our Alabang, Muntinlupa office and do field work as needed
    • Flexible and willing to work on different shifts including US business hours or PH graveyard shifts

Apply now!

Human Resource Partner

Roles and Responsibilities:

    • Support management by providing human resources advice, counsel, and decisions.
    • Oversee the recruitment team and employee’s compensation and benefits.
    • Manage Human Resources operations such as maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
    • Comply with local labor requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
    • Maintain records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
    • Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
    • Deliver performance management programs that drive a high-performance culture.
    • Develop, implement and maintain human resources policies across the organization, including training programs to educate and promote awareness of regulatory compliance.
    • Report directly to the General Manager and Senior Manager
    • Perform other duties related to the scope of work as assigned by senior and executive management team

Qualifications:

    • At least 5-year Human Resources experience in a leadership capacity
    • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Has extensive knowledge of the Philippine Labor Code
    • Great communication skills
    • Amenable to shift changes, as dictated by business needs
    • Willing to work in Alabang (On-site)

Apply now!

Data Reporting Analyst

Roles and Responsibilities:

    • Extract data from different data sources.
    • Export all data gathered into Excel (or any spreadsheet program).
    • Interpret the results from all data acquired.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Correct any code issues and ensure the databases remain error-free and organized.
    • Create reports using data gathered on a regular basis.

Qualifications:

    • Intermediate to Advance MS Excel Literacy.
    • Good communication skills.
    • Attention to detail and a high level of accuracy in all output.
    • At least 2 years of BPO experience in this field.
    • Proficiency in MS Excel, MS Word, and MS PowerPoint
    • Willing to work in Alabang.

Apply now!

Accounts Receivable / Collections Specialist

Roles and Responsibilities:

    • Make outbound calls to customers to collect payment for outstanding payments/invoices.
    • Send follow-up emails to customers to collect payment.
    • Answer incoming calls and respond to customer inquiries in a professional and timely manner.
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Collaborate with team members to ensure customer satisfaction.
    • Stay updated on product knowledge (fire safety industry) and company policies to effectively collect payment from customers.
    • Work directly with the owner of the company and the team.
    • Send reports as required by the client.

Qualifications:

    • At least 1-year BPO experience is a plus (Fresh Graduates and Undergraduates are encouraged to apply)
    • Previous experience in Accounts Payable/Receivable data entry is a plus
    • Excellent typing speed and accuracy.
    • Must pass the 10 Key Typing Test – at least 8,000 (KPH) with 98% accuracy
    • Proficiency in MS Excel, MS Word, and MS PowerPoint.
    • Great communication skills.
    • Attention to detail and a high level of accuracy in all output.

Apply now!

Team Manager - Alabang

Roles and Responsibilities:

    • Leads a team based on what portfolio needs support.
    • Provides first level client coordination by phone or by email.
    • Provides floor support.
    • Helps hire the right people, effectively set expectations, identify behaviours and coach
      employees to be outstanding performers.
    • Provides positive, consistent, fair and committed leadership to the team
    • Actively pursues a team environment focused on the achievement of the portfolio’s
      high-quality standards and high-performance goals.
    • Recognizes training opportunities and develops action plans to overcome them.
    • Facilitates weekly huddles/touch base with clients and operations.
    • Provides supplemental training for new hires.
    • Acts as a buffer for the account and does the actual leg work as needed.
    • Manages staffing hours (OT included) by monitoring queue/workload at the start/end
      of the day
    • Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

    • Excellent command of the English language both written and spoken is a must.
    • Strong work ethic and integrity.
    • Proficient in MS Office applications.
    • Willingness to comply with privacy and compliance regulations.
    • Bachelor’s Degree in any field.

Apply now!

Dispatch and Vendor Coordinator

Roles and Responsibilities:

    • Ensure the timely and efficient dispatch of vendor services for maintenance and repair across various locations in the USA and Canada.
    • Understanding the scope and requirements of each service, reviewing inspection reports, and conducting research.
    • Negotiating with vendors on pricing and payment terms
    • Gather essential vendor information, COI, and tax Forms for proper documentation.
    • Entering vendor information into the system for future reference and work order assignments.
    • Dispatching work orders to vendors by sending detailed work order sheets via email.
    • Liaising with vendors to establish Estimated Time of Arrival (ETA) and job scheduling.
    • Collaborate with clients and store managers to ensure that vendor services align with the operational needs of the locations.
    • After settling ETA, price, and terms, hand over the work order to the follow-up department for further management and vendor assistance.

Qualifications:

    • At least 3-5 years BPO experience is a plus.
    • Experience working in a fast pace remote environment.
    • Ability to meet deadlines, prioritize, organize, and manage multiple projects.
    • Strong customer orientation and communication skills.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.) and Internet search tools.
    • Attention to detail and a high level of accuracy in all output
    • Willing to work On-site

Apply now!

Executive Assistant

Roles and Responsibilities:

    • Work closely with the executive team.
    • Manage executive calendars, schedule appointments, and coordinate meetings, ensuring optimal use of executives’ time.
    • Plan, manage, and schedule conferences or trade shows. 
    • Coordinate travel arrangements, accommodations, and itineraries for executives and other team members as needed.
    • Conduct research, compile data, and prepare reports or summaries to support decision-making processes.
    • Act as a liaison between executives and internal departments, external partners, clients, and vendors, ensuring timely communication and coordination of activities.
    • Anticipate the needs of executives and proactively address administrative requirements.
    • Assist with special projects, event planning, and other tasks as assigned by executives.

Qualifications:

    • Bachelor’s degree from a four-year college or university, with relevant work experience considered.
    • Proven experience in an executive assistant or similar role, preferably supporting C-level executives.
    • Excellent organizational and time-management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
    • Strong communication skills, both verbal and written, with the ability to interact professionally with individuals at all levels.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
    • Exceptional attention to detail and accuracy.
    • Discretion and confidentiality in handling sensitive information.
    • Ability to work independently with minimal supervision and as part of a team.
    • Flexibility and adaptability to changing priorities and deadlines.
    • Willing to work on-site in Alabang

Apply now!

Web Developer
Roles and Responsibilities:

  • Developers/Engineers who can work with both the front/back ends of web apps as well as DBMS and Infrastructure.
  • Design/Development of front-end (Expertise on HTML/CSS/PHP and JavaScript frameworks and libraries, must be able to build interactive user interfaces.)
  • Design/Develop backend of the application (Expertise on building a robust backend architecture to fetch data from the servers.)
  • Ensuring Cross Platform compatibility (Applications must run smoothly on all operating systems like Windows, MacOS, and Linux.)
  • API development (Depending on the application architecture, the developer is responsible for API creation.)
  • Meet all technical and consumer requirements (Must be able to build responsive applications that meet customer requirements and keep them engaged.)

Qualifications:

  • 2-5 years of solid development experience (Front-End, Back-End, Process Integrations & Server platforms)
  • Basics/Frameworks/Styles/Responsive; Databases; Infrastructure;
  • Mobile Apps Dev experience is a plus.
  • Has knowledge of git process.
  • Creative and has the following skills: Strategic Planning, Analytical, Problem-Solving and Time Management.
  • Willing to work on site (Alabang)

 

Apply now!

Cebu (Lapu-Lapu)

Account Specialist

Roles and Responsibilities:

    • Categorize and assign emails for completion.
    • Identify and attach documents for billing.
    • Manage email folders.
    • Document special instructions and requests according to our partner’s needs
    • Correct and update the internal database and ensure it remains error-free and organized
    • Create reports using data gathered on a regular basis
    • Build sustainable relationships and trust our partners through open and interactive communication
    • Provide accurate, valid, and complete information by using the methods/tools provided by our partners and/or the leadership team
    • Meet target/goal set by our partners and/or the leadership team

Qualifications:

    • At least 1-year BPO experience is a plus! (Fresh Graduates and Undergraduates are encouraged to apply)
    • Background for accounts payable is an advantage.
    • Proficiency in MS Programs (Outlook, Excel, Word, etc.)
    • Good communication skills
    • Attention to detail and a high level of accuracy in all output
    • Willing to work in Cebu (On-site)

Apply now!

Data Reporting Analyst

Roles and Responsibilities:

    • Extract data from different data sources.
    • Export all data gathered into Excel (or any spreadsheet program).
    • Interpret the results from all data acquired.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Review information to identify and interpret patterns and/or inaccuracies.
    • Correct any code issues and ensure the databases remain error-free and organized.
    • Create reports using data gathered on a regular basis.

Qualifications:

    • Intermediate to Advance MS Excel Literacy.
    • Good communication skills.
    • Attention to detail and a high level of accuracy in all output.
    • At least 2 years of BPO experience in this field.
    • Proficiency in MS Excel, MS Word, and MS PowerPoint
    • Willing to work in Cebu (On-site)

Apply now!

Team Manager

Roles and Responsibilities:

    • Leads a team based on what portfolio needs support.
    • Provides first level client coordination by phone or by email.
    • Provides floor support.
    • Helps hire the right people, effectively set expectations, identify behaviours and coach
      employees to be outstanding performers.
    • Provides positive, consistent, fair and committed leadership to the team
    • Actively pursues a team environment focused on the achievement of the portfolio’s
      high-quality standards and high-performance goals.
    • Recognizes training opportunities and develops action plans to overcome them.
    • Facilitates weekly huddles/touch base with clients and operations.
    • Provides supplemental training for new hires.
    • Acts as a buffer for the account and does the actual leg work as needed.
    • Manages staffing hours (OT included) by monitoring queue/workload at the start/end
      of the day
    • Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

    • Excellent command of the English language both written and spoken is a must.
    • Strong work ethic and integrity.
    • Proficient in MS Office applications.
    • Willingness to comply with privacy and compliance regulations.
    • Bachelor’s Degree in any field.

Apply now!